Introduction
At Drapsify Sales Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process. Please review the information below to understand our policies and procedures.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also initiate the return or exchange within 15 days of receiving your order.
Non-Returnable Items: Due to hygiene reasons, certain items such as tank tops, camis, and other intimate apparel are non-returnable unless they are defective or damaged upon arrival.
Return & Exchange Process
Follow these steps to return or exchange an item:
- Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange request.
- Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
- Package Your Item: Securely pack the item in its original packaging, including all tags and accessories.
- Ship Your Item: Send the package to the address provided in the instructions. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
- Receive Confirmation: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund or exchange.
Refund Process
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
Exchange Process
If you are requesting an exchange, we will ship the new item to you once we receive and process your returned item. Please note that exchanges are subject to product availability.
Return & Exchange Request Template
Email Template for Return/Exchange Request
Contact Us
If you have any questions about our returns and exchanges policy, please feel free to contact us at [email protected]. We are here to help!